Frequently Asked Questions (FAQ)

Click on the "Sign Up" button on the homepage. You can register using your Google account or manually with your email and password. Fill out your basic info, and verify your email using the link sent to your inbox.

We offer secure payments via credit/debit cards, PayPal, and bank transfers. All transactions are processed through our secure gateway to protect your financial data.

Complete your profile with mandatory details first. Then, you can buy directly or place bids on product sales and auction pages. If you're the highest bidder at the end, you win the item. Bidding is a contractual obligation, so be ready to complete the purchase.

Check your tracking details on the order page. If there’s no update or delay, contact our support team to help you resolve the issue.

Return policies vary by seller. Check the product page or message the seller directly through our platform before purchasing.

After your seller profile is approved, head to your dashboard and select "Create a Listing." Follow the prompts to add product info, images, and choose auction options if needed.

The communication between buyers and sellers is only possible after a purchase has been confirmed. We will then share the contact details for both parties.

Immediately contact our support team with all relevant transaction details. We'll help resolve issues like payment problems or product discrepancies.

We partner with Stripe for secure transactions using encryption and fraud prevention. Keep your account details private and report suspicious activity immediately.

Fill out your profile with full business details, add product images and certifications, fulfill orders promptly, and encourage positive reviews to build trust.

We offer fair trade for both parties, transparency in all transactions, easy to use and intuitive platform to help you focus on what you do best. Follow the prompts to add product info, images, and choose auction options if needed.

Yes, flexible quantities are welcome. Please note that the minimum order value is set to 200 euros for a direct sale, or 180 euros for the starting price of an auction.

We partner with logistics providers — all options are explained for the producers when listing a product and for buyers before checkout.

You can browse but need an account to be able to trade.

There are no subscription costs. For every confirmed purchase there is a 12% (agrobid platform service) + 2% (payment processing) commission fee. This fee is paid by the seller). The transportation costs are charged to the buyer.

No hidden costs. Transparent and fair don't align with the tricks to get more money out of you. The liability and exact responsibilities for all parties are explained in our terms of service. In case of questions please contact us.

You can close your account with agrobid anytime, as long as there is no active sale or auction in progress.

We will be happy to receive your feedback and help you solve any issue related to your purchase. Please check and follow the process described in the Dispute Resolution & Claims page and our Terms of Service before you purchase any items!

Currently we only operate the displayed product category. However, we are exploring new categories already today.

We can help you build your brand. We have a rating system to ensure only high-quality products are on the platform. In the near future services as Marketing support and Brand development will be available through agrobid. Use Your Unique Selling Points: We suggest to emphasize the unique selling points, such as quality, sustainability, or unique product features, production methods, any area specifics and further info available.

This is a complementary sales channel that can help expand your market reach and customer base. We provide marketing support, access to new markets, and streamlined sales processes.

Agrobid has a very User-Friendly Interface. We also offer training sessions, tutorials, and ongoing support to help you navigate the platform.

Trust is built. We ensure top quality producers by certificates and ratings. Transparency is also key to trust and reliability, we provide the information visibly and openly with no hidden costs, no small letters. We are also here to support you, from building your profile, to handling any issues with the platform, by talking to a real person without endless waiting times. Our Platform is offering many supporting functions to enable smooth operations.